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How
it works?|
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Keep your customers
informed on THEIR WAIT TIME |
The
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Displayed above is the Customer
Q Screen. This screen contains information about all customers; those who are
waiting and those who have reservations. Once a customer’s information has
been entered in your database, this information is stored. This data
retrieval process is a convenience feature designed exclusively to streamline
the waiting process. Essentially, the W8TER system doubles as a customer
database. Notes about your customers may be entered so your restaurant can
cater to specific tastes and preferences. |
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Customer names are
displayed in red, green
and black. Customer’s names appearing in black are currently in queue and
have received a confirmation of an approximate seating time. A customer name
highlighted in green shows that seating
time is approaching. Currently, this is defaulted to five minutes prior to
seating time however, the time preference is at your discretion. Customer’s
appearing in red has received notification
that their table is ready. Once a party is seated, simply click on the red check mark to the left of their name. This
removes them from the current queue. Removing a customer from the queue does
not delete their information from the database. All information is saved for
future dining occasions. Once a customer returns to your restaurant, you may
look-up their information by mobile number or e-mail address. All of the customer information fields will
be filled in automatically and a date showing their last visit appears. |
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Your restaurant has the
option of installing a video display screen in your waiting area for your
customer’s convenience. This is done for two reasons. First, those who choose
to opt-out of receiving messages are still kept in queue and visually shown
their place in line. Names are shortened for privacy. Secondly, your
restaurant has the option of integrating advertising onto this screen.
Display specials, new dishes, or featured desserts to entice your customers.
Ask our team how the advertising features can bring added revenue to your
restaurant by incorporating vendor advertising. |
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Additional
Features|
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The
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There are many reasons to incorporate a W8TER Automated Software
Communication System into your restaurant. We believe our system provides
benefits for both your restaurant and your customers. Our system adds value
by capturing customers who would opt not to wait. Therefore, your restaurant
increases overall revenue. Our system can assist with CRM to grow, and retain
your customer base. The W8TER system is unique in the way it has been
designed. We have successfully created an efficient form of communication
that is personalized to each customer. Blending personalization with
technological efficiency is a breakthrough achievement for the restaurant
industry. This, coupled with a new waiting experience delivers innovative
possibilities. |
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THE FOLLOWING TEXT MESSAGES / EMAIL LISTED BELOW ARE SAMPLES USED
IN YOUR INDUSTRY. YOU MAY CUSTOMIZE
EACH MESSAGE AND SET THE TIME FRAME THE MESSAGES ARE SENT TO YOUR PERSONAL
PREFERENCES. |
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(Customers first name): Thank you for making your dining reservation with (restaurant name). Your reservation is set for (reservation time). We look forward to seeing you. |
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(Customers first name): Thank you for choosing (restaurant name) for your dining needs this evening. Your table will be ready at (reservation time). Thank you for your patience. |
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(Customers first name): In approximately (x) minutes your table will be ready. Please call (phone) if you need to change your reservation. |
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(Customers first name): Your table is now ready. Please make your way up to the hostess so we may seat you accordingly. Thank you. |
Customized
Restaurant Text Messages
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IN ADDITION TO CUSTOMIZING YOUR EMAILS, YOU MAY ALSO ADD YOUR OWN
GRAPHICS AND HYPER-LINKS TO EACH MESSAGE. |
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(Customers first name): Thank you for visiting (restaurant name) on (date). We certainly hope you enjoyed your dining experience with us. If you were not COMPLETELY SATISFIED with our service please contact the General Manager (managers name) at (phone). We appreciate your business!!! |
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(Customers first name): Thank you for visiting (restaurant name) on (date). We certainly hope you enjoyed your dining experience with us. We look forward to seeing you again soon for dinner or other special occasion. We appreciate your business!!! |
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(Customers first name): Thank you for visiting (restaurant name) on (date). We certainly hope you enjoyed your dining experience with us. We look forward to seeing you again soon. We appreciate your business!!! MENTION THIS MESSAGE TO YOUR SERVER ON YOUR NEXT VISIT AND RECEIVE 20% OFF!!! |
Customized
Follow-Up Emails|
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THE W8TER SYSTEM PROVIDES YOU WITH A DAILY EMAIL REPORT ON ALL
YOUR CURRENT CUSTOMER RESERVATIONS. |
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For more Information or General Sales call
888.989.8837 or email Sales Department |
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Mailing
address: |
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W8TER, LLC |
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Suite # 206 |
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1.888.989.8837 |
Contact
Us