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How
it works?|
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Keep your customers
informed on the sTATUS of their vehicles |
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Displayed above is the
Customer Q Screen. This screen contains information about all customers;
those who are waiting and those who will retrieve their car at a later time.
Once a customer’s information has been entered in your database, this information
is stored. This data retrieval process is a convenience feature designed
exclusively to streamline the waiting process. Essentially, the W8TER system
doubles as a customer database. From this screen, you can select what work
needs to be done to the customer’s vehicle. The system configures an
approximate wait time based on the services chosen. Shortly after a new
customer has been added to the queue, messages begin to be sent. |
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Customer names are
displayed in red, green
and black. Customer’s names appearing in black are currently in queue and
have received a confirmation of an approximate ready time. A customer name
highlighted in green indicates their
vehicle will soon be ready. Currently, this is defaulted to thirty minutes
prior to ready time. However, the time preference is at your discretion.
Customer’s appearing in red have received
notification their vehicle is ready. After a customer has picked up their
vehicle, simply click on the red check mark to
the left of their name to remove them from the customer queue. Removing a
customer from the queue does not delete their information from the database.
All information is saved for future reference. Once a customer returns to
your service center, you may look-up their information by mobile number or
e-mail address. All of the customer information fields will be filled in
automatically and a date showing their last visit appears. |
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Your service center has the option of installing a video display screen in your waiting area for your customer’s convenience. This is done for two reasons. First, those who choose to opt-out of receiving messages are visually shown their place in line. Secondly, your service center has the option of integrating advertising onto this screen. Display maintenance specials, new cars, or featured financing options to entice your customers. Ask our team how the advertising features can bring added revenue to your service center by incorporating vendor advertising. |
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The
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THE FOLLOWING EMAIL/TEXT MESSAGES LISTED BELOW ARE SAMPLES USED
IN YOUR INDUSTRY. YOU MAY CUSTOMIZE
EACH MESSAGE AND SET THE TIME FRAME THE MESSAGES ARE SENT TO YOUR PERSONAL
PREFERENCES. |
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Thank you
(customers’ first name) for selecting (company) for your car care needs. Your
(car) will be ready at (ready time) |
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Your advisor
(advisor’s name) has UPDATED the ready time for your (car) to (ready time).
Call (service advisor) at (phone) if you have any questions. |
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(customer
name) (car) will be ready at (ready time). Please
make any TIME ADJUSTMENTS if needed for this customer. |
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(customer’s first name) your (car) is now ready for
pick-up. If you require transportation please call (service advisor) at
(phone). Thank you. |
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Thank
you for using (shop) on (service date). If you were not COMPLETELY SATISFIED
with our service dept please call (Owners/Managers Name) at
(phone) |
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THE FOLLOWING EMAIL MESSAGES
LISTED BELOW ARE LINKED TO SERVICES YOUR COMPANY PROVIDES. YOU MAY CUSTOMIZE
EACH MESSAGE AND SET THE TIME FRAME THE MESSAGES ARE SENT TO YOUR PERSONAL
PREFERENCES. YOU MAY ALSO ADD YOUR OWN GRAPHICS AND HYPER-LINKS TO EACH
EMAIL. |
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(Customers
First Name): Your
last Oil Change on your (car) was on (service date). We recommend that you have
it changed every 3,000 miles. Please call (shop) at (phone) today to schedule
your next service appointment. Bring
this email with you and receive $5 off your next Oil Change. Thank
You for your Business! Please
visit our website at: (website) |
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(Customers
First Name): Your
last Tire Rotation on your (car) was on (service date). We recommend that you
have them inspected and rotated every 6,000 miles. Please call (shop) at
(phone) today to schedule your next service appointment. Bring
this email with you and receive a free Tire Inspection and Rotation. Thank
You for your Business! Please visit
our website at: (website) |
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(Customers
First Name): Your
last Diagnostic Service on your (car) was on (service date). We recommend that
you have this performed once a year to keep your car in top shape. Please
call (shop) at (phone) today to schedule your next service appointment. Bring
this email with you and receive free Diagnostic Services. Thank
You for your Business! Please
visit our website at: (website) |
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THE W8TER SYSTEM PROVIDES
YOU WITH A MONTHLY EMAIL REPORT ON ALL CUSTOMER SERVICES PERFORMED FROM THE
PRIOR MONTH. |
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For more Information or General
Sales call 888.989.8837 or email Sales Department |
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Mailing
address: |
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W8TER, LLC |
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Suite # 206 |
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1.888.989.8837 |