Over 8,000 Patients Helped with TextConnect...
May, 2012
TexTra’s revolutionary TextConnect system is currently enjoying a 90% approval rating from patients, a 28% survey response and providers are responding in less than 30 minutes over 96% of the time to patient inquiries.
Your facility can have this success!
Contact our Healthcare Department today!
TexTra Mobile facilitates the implementation of SMS communication for all types of companies.
Our own advanced technology allows for real-time conversations to occur to communicate efficiently and effectively.
Whether it is a Doctor/Patient or Business/Customer relationship. Please visit our Products page for more details about our easy to use web applications.
Call us today at 480.628.3727 or E-Mail our Sales Department to obtain the most efficient communication tool available in the marketplace.
| SMS Patient Comment: 5/10/12 at 9:50am... | |
| Patient: | Love the text messaging system. I check texts more than I answer phone calls purely for convenience. Thank you for following up. |
| SMS Conversation: 5/02/12 at 9:00am... | |
| Provider: | (Hospital) ER hopes you are doing well. To reach the ER with questions about your care, reply to this TEXT or call xxx.xxx.xxxx. We will gladly respond. |
| Patient: | Doing better thanks for checking.... Awesome service, LOVE THE TEXT system... |
| Provider: | Thanks for the update. Glad you are feeling better. (Hospital) ER. |
| SMS Patient Comment: 4/24/12 at 9:28pm... | |
| Patient: | All is well with Mohammed. Thanks for your care. And thank you for the text. I like this! Pat. |
| SMS Patient Comment: 4/13/12 at 1:39am... | |
| Patient: | Thanks I love that the hospital thought about txting the patient to see if they are ok that is nice :) |
| SMS Patient Comment: 4/03/12 at 4:51am... | |
| Patient: | This is excellent.. Really makes the person know that u care about how they are doing ..Thank you for the great care that I received in the ER.. |
| SMS Patient Comment: 3/15/12 at 8:00am... | |
| Patient: | My daughter is feeling much better. Thank you so much for taking such wonderful care of my baby girl. This was our first trip to the pediatric ER. It was a great experience. The staff was Awesome!! :D |
| Provider: | You are welcome. We are here to help. |
| SMS Conversation starts at 10:24am, ends at 10:34am... | |
| Patient: | My son temp just reach 103.2 |
| Provider: | Sorry he doesnt feel well. Did you treat his fever? |
| Patient: | We gave him fever med around 630 and a bath and its still 100.2 |
| Provider: | Great job! If he is over 12 months old you can alternate with Motrin and Tylenol. Return to the ER if you wish to be re-evaluated. |
| Patient: | Ok give him some meds, wait about half hour & if dosent go down we will head back |
| Part 1 - SMS Conversation starts at 8:22pm, ends at 9:37pm... | |
| Patient: | Hello, my daughter still has a slightly fever and threw up twice. What should I do? |
| Provider: | Continue with Motrin and/or Tylenol and try liquids little by little with bland food and call ur pediatrician in the morning for f/u or return to ER. |
| Patient: | Okay. I will do that. I hope we don't have to go to ER. Thank you. |
| Provider: | Make sure u f/u with ur pediatrician tomorrow. |
| Patient: | Yes I will be making an appointment first thing in the morning and while at the vet my dog is sick too :(. Thank you. |
| Provider: | Ok good luck and hope she feels better soon. |
| Patient: | Thank you so much I really hope so too. I hate seeing my kids sick. |
| Part 2 - (5 hrs later) SMS Conversation starts at 2:38am, ends at 3:23am... | |
| Patient: | hello, my 17 month old now has a fever of 101.7. I don't have any medication here for her age. All I have is ibuprofen for 2-12yrs old. What should I do? |
| Provider: | how much does she weigh??? |
| Patient: | Oh gosh I don't remember, I know she's over 20lbs |
| Provider: | u can use one tsp motrin now, and one tsp tylenol in 2 hours to keep fever down. May repeat tylenol in 6 hours and motrin at 8 hours. |
| Provider: | one tsp is 5ml. return to the er if any problems. |
| Patient: | Im at the store all they have is Tylenol from age 2-11 |
| Provider: | that is ok... |
| Patient: | All they have is ibuprofen for her age is that ok? |
| Provider: | it is ok, it is time to switch from infant to childrens based on her weight |
| Patient: | Ok thank you. |
| Provider: | no problem.. treat the fever and have her drink fluids as tolerated. |
| Patient: | Yes. I will do that. Thank you |
| Patient: | Thank you so much on following up on my condition after being discharged from your hospital i greatly appreciate it. Very personal touch. |
| Patient: | Excellent love that you can communicate through texting. |
| Patient: | Excellent. Love this method. I was out if town after my visit and found it easy to contact staff |
| Patient: | Your program gave me a safe secure feeling |
| Provider: | Thank You, we hope this program spreads to other venues of medical care... |
| Patient: | Thank you...for your QUALITY service, and professionalism. Thank you. |
| Patient: | I had excellent service. |
| Provider: | I'm glad that we met your needs. Feel free to contact us with any problem. |
| Patient: | How do i get my xrays from last night |
| Provider: | Hi. You can pick them upthe the Medical Imaging Department in the hospital. You can call ahead so they are ready when you get there |
| Patient: | Robert is doing well...thank you for checking...we will continue to monitor him...have a good day |
| Provider: | I'm glad to know Robert is doing well. Please don't hesitate contact us if you have any concerns. |
| Patient: | My pain has gotten worse, and I can't get into a obgyn untilled I see a pcp but I don't have one. The pain meds aren't working. |
| Provider: | Sorry to hear that your pain is worse and you can not get into the Obgyn. We can give you a list of PCPs or you can return to the ER to be treated. |
| SMS Conversation starts at 8:19pm, ends at 9:16pm... | |
| Patient: | I need my childs medicine and i was denied the medicine because it was too strong for her |
| Provider: | Im sorry to hear that. Who denied her medication? Do you need another or different prescription? How can we help? |
| Patient: | You could prescribe me another and send a fax to the pharmacy where i went |
| Provider: | Did the pharmacy tell you it was too strong? What is the pharmacy name and number? |
| Patient: | Its walgreens and its located at... |
| Provider: | Spoke to pharmacy and they are out of 400 mg chewable tabs. It was changed to 250mg liquid 3 times a day. Please let us know of anything else needed. |
| Patient: | Thanks doctor |
| Provider: | You are welcome. Take care. |
| Patient: | My Son is starting to feel a little better. Thank you for all you did for him. |
| Provider: | You're welcome, glad to hear he is doing better. |
| Patient: | I like this new texting system you have. Very cool. Keep it up. Have a great day. :-D |
| Provider: | Thanks. You too. |
| Patient: | My daughter came in with a concussion ths night. she is complaining her head hurts and has a low grade fever. should i be concerned? |
| Provider: | Try tylenol or Motrin for h/a, follow discharge instructions u were given and if concerns persist, call your PCP or return to ER for evaluation. |
| Patient: | Thank you and thank you for all the wonderful people and the great care I received |
| Provider: | Thank you, please text if any problems... |
| Patient: | He seems to be doing better. Having formula and pedialite. All is staying down. Still having 99-100 temps |
| Provider: | Please continue to follow your discharge instructions. If he does not improve or has new symptoms please have him re-evaluated. |
| Patient: | My care in the ER was wonderful everyone was so nice and helpful and kept me comfortable |
| Provider: | Thank you for your input, we will pass that along. Hope you are recovering well. |
| Patient: | My daughter is still sick she sounds real bad what do u think i can do |
| Provider: | If symptoms are not getting any better you can always return to ER for a recheck. |
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